FAQs

Used equipment offers much more value for those who do not need or want the most recent manufacturer’s offerings.  Often, manufacturers or their business partners will try to sell you on their latest equipment models, even if you can’t fully utilize their features.  When you buy refurbished equipment from Salem Group, you get what you need at a highly discounted price from new, and you get immediate delivery from our extensive inventory, shipped directly from our warehouse.  New equipment from the manufacturer or distributor often requires 8-10 weeks for delivery, if not longer.

Manufacturers usually support post-warranty equipment. Salem Group will work with the manufacturer to meet any acceptance conditions.  In cases where the manufacturer will not support your hardware, Salem Group can work with third-party maintenance companies who will support your used equipment at a fraction of the price of manufacturers’ fees.  Salem Group can bundle this support with your hardware purchase, or can offer it as a stand-alone service for equipment you already have installed in your data center.

Salem Group includes test reports with the equipment we ship.  If requested, we will send electronic copies of the report(s) prior to shipping, so you can be sure you will get what you ordered, and that it has successfully completed testing in our lab.

All whole machines are tested and refurbished prior to shipping, including painting to remove scratches and “body work” when necessary to remove dents and dings.  Passwords are reset to default settings so that you don’t have to waste your time getting them integrated into your network.  Parts are tested in our lab prior to shipping to ensure that they are working when they get to your site.   Disk drives and component parts have been thoroughly tested and wiped of data in their proper disk systems.

We offer a 90-day warranty on whole machines, and a 180-day warranty on parts.  Salem Group will replace the equipment or offer a full refund or credit for defective gear we provide.

We at Salem Group think that life is what you make it.  By offering refurbished alternatives to new equipment, we try to make life easier and more affordable for our customers so that they can have more time and money to spend on the things that mean the most to them.

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