(800) 727-5999

Privacy Policy

Our Privacy Policy:

At Salem Group, we value your trust. We want you to know how we collect, use, share and protect information about you.

What Information is Collected?

We collect information from you when you register on our site, place an order, respond to a survey or fill out a form, and use a social media service, for example, Salem Group’s Facebook page or YouTube channel.

When registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.
Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Information Collected Through Cookies and Similar Technologies:
Salem Group Cookies: We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our website through your computer or mobile device. This information, which includes the pages you visit on our site, which web address you came from, the type of browser/device/hardware you are using, search terms and IP-based geographic location, helps us customize your website experience and make our marketing messages more relevant. This includes Salem Group content presented on another website or mobile application. In order to provide the best guest experience possible, we also use this information for reporting and analysis purposes, such as performance of our marketing efforts and your response to those marketing efforts. Third-Party Cookies: We allow third-party companies to collect certain information when you visit our website and to use that information to serve ads for Salem Group products or services or for the products or services of other companies when you visit this website or other websites. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, MAC address, cookie and session ID, and IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use a cookie or a third party web beacon to collect this information. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit or

User Experience Information:
In order to improve guest online experience, help with fraud identification, and to assist our guest relations representatives in resolving issues guests may experience in completing online purchases, we use tools to monitor certain user experience information; including IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited, and browser information.

Information from Other Sources:
We obtain information from companies that can enhance our existing guest information to improve the accuracy and add to the information we have about our guests (for example, adding address information). This improves our ability to contact you and improve the relevancy of our marketing by providing better product recommendations or special offers that we think will interest you.

Public Forums:
Any information you submit in a public forum (e.g. a blog, chat room, or social network) can be read, collected, or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.

How is this Information Used?

Examples of how we use the information we collect from and about you include:

Product and Service Fulfillment:
Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you. Provide services. Administer sweepstakes and contests.

Our Marketing Purposes:
Deliver coupons, newsletters, e-mails, and mobile messages. Send marketing communications and other information regarding products, services and promotions. Administer promotions.

Internal Operations:
Improve the effectiveness of our website, stores, mobile experience, and marketing efforts. Conduct research and analysis, including focus groups and surveys. Perform other business activities as needed, or as described elsewhere in this policy.

Fraud Prevention:
To prevent fraudulent transactions, monitor against theft and otherwise protect our guests and our business.

How is this Information Shared?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How is Your Personal Information Protected?

E-mail Security:
“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name or other personal information through e-mail.

What Choices Do You Have?

Postal Mail:
If you do not wish to receive catalogs, coupons, and other promotional mail, contact us or call 800-727-5999 to opt out.

If you do not wish to receive promotional telephone calls, contact us or call 800-727-5999 to opt out. This opt out does not apply to operational phone calls, for example, confirmation of delivery address.

If you do not wish to receive promotional e-mails from us, contact us or call 800-727-5999 to opt out. You also have the ability to unsubscribe to promotional e-mails via the opt out link included in each promotional e-mail.

Your Consent & Changes to our Privacy Policy

By using our site, you consent to our web site privacy policy.

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. This policy was last modified on November 18, 2014.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Salem Group, Inc.
209 Mercantile Drive
Winston-Salem, NC 27105
United States of America

Email us or call 800-727-5999.