At Salem Group, we value your trust. We want you to know how we collect, use, share and protect information about you.
What Information is Collected?
We collect information from you when you register on our site, place an order, respond to a survey or fill out a form, and use a social media service, for example, Salem Group’s Facebook page or YouTube channel.
When registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
Information Collected Through Cookies and Similar Technologies:
User Experience Information:
In order to improve guest online experience, help with fraud identification, and to assist our guest relations representatives in resolving issues guests may experience in completing online purchases, we use tools to monitor certain user experience information; including IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited, and browser information.
Information from Other Sources:
We obtain information from companies that can enhance our existing guest information to improve the accuracy and add to the information we have about our guests (for example, adding address information). This improves our ability to contact you and improve the relevancy of our marketing by providing better product recommendations or special offers that we think will interest you.
Any information you submit in a public forum (e.g. a blog, chat room, or social network) can be read, collected, or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.
How is this Information Used?
Examples of how we use the information we collect from and about you include:
Product and Service Fulfillment:
Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you. Provide services. Administer sweepstakes and contests.
Our Marketing Purposes:
Deliver coupons, newsletters, e-mails, and mobile messages. Send marketing communications and other information regarding products, services and promotions. Administer promotions.
Improve the effectiveness of our website, stores, mobile experience, and marketing efforts. Conduct research and analysis, including focus groups and surveys. Perform other business activities as needed, or as described elsewhere in this policy.
To prevent fraudulent transactions, monitor against theft and otherwise protect our guests and our business.
How is this Information Shared?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How is Your Personal Information Protected?
“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name or other personal information through e-mail.
What Choices Do You Have?
If you do not wish to receive catalogs, coupons, and other promotional mail, contact us or call 800-727-5999 to opt out.
If you do not wish to receive promotional telephone calls, contact us or call 800-727-5999 to opt out. This opt out does not apply to operational phone calls, for example, confirmation of delivery address.
If you do not wish to receive promotional e-mails from us, contact us or call 800-727-5999 to opt out. You also have the ability to unsubscribe to promotional e-mails via the opt out link included in each promotional e-mail.
Salem Group, Inc.
209 Mercantile Drive
Winston-Salem, NC 27105
United States of America
Email us or call 800-727-5999.